Refund policy

In accordance with European Union directives, our return policy provides that, after receiving an item, you have 14 days to request a return for any reason and without having to provide any justification.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please go to the Withdrawal Form, or contact us at customercare@dedo-natis.com, specifying your name, the item(s) you wish to return, the date on which you placed the order, the date on which you received the order, and the reason for the return (optional).

Returns must be sent to the following address:

Via Giovanni Battista Canobi 27, 00151 – Roma (RM) – Italy.

Items sent back without a prior return request will not be accepted.

For any questions about returns, please contact us at any time at customercare@dedo-natis.com.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. This will allow us to assess the issue and work to resolve it.

Exceptions / Non-returnable items We do not accept returns of items that are soiled, damaged or incomplete. The item must be in the same condition in which you received it, unworn or unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Exchanges The fastest way to ensure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

Refunds Once we have received and inspected your return, we will notify you to let you know whether the refund has been approved or not. If approved, you will be refunded the amount paid, including the cost of shipping, as soon as possible, automatically via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you need any assistance, please contact us at customercare@dedo-natis.com.